Effective Date: September 1, 2026

Love One Home Healthcare, Inc., doing business as Love One Support Services, Love One Healthcare Services, and Love One Rehabilitation Services (“Love One Healthcare,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website, loveonehealthcare.com (the “Website”), contact us, submit an inquiry or referral, request services, schedule an appointment, or otherwise interact with us online.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you interact with our Website or contact our organization.

Information You Provide Directly

Depending on how you interact with us, we may collect:

• Full name

• Email address

• Telephone number

• Mailing or service address

• Information about the services you are interested in

• Information contained in messages, inquiries, or referral forms

• Appointment or consultation information

• Information provided by a family member, caregiver, legal representative, healthcare provider, or other authorized person

• Other information you voluntarily provide to us

Because we provide healthcare-related services, information submitted through certain forms may include information relating to an individual’s health or care needs.

Please do not submit sensitive medical information through a general website contact form unless we specifically request it or provide a secure method for submitting such information.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• General website usage information

• Cookies and similar technologies

This information may be used to help us operate, secure, maintain, and improve our Website.

2. How We Use Your Information

We may use information we collect to:

• Respond to questions, inquiries, and requests

• Contact you regarding requested services

• Schedule consultations or appointments

• Process and evaluate service or care inquiries

• Coordinate referrals and care-related communications

• Provide and administer healthcare and support services

• Communicate with patients, clients, families, caregivers, healthcare professionals, and authorized representatives

• Improve our Website, services, and customer experience

• Maintain website security and prevent fraud or unauthorized activity

• Respond to legal, regulatory, or compliance requirements

• Maintain business and administrative records

• Send information about our services when permitted by applicable law

• Perform other purposes disclosed to you at the time information is collected or otherwise permitted by law

3. Healthcare and Health Information

Love One Healthcare may receive or maintain health-related information in connection with providing healthcare and support services.

When applicable, protected health information (“PHI”) is handled in accordance with applicable federal and state privacy laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

The privacy practices applicable to PHI maintained as part of our healthcare operations may be described in our separate Notice of Privacy Practices.

This Website Privacy Policy does not replace or modify any Notice of Privacy Practices that may apply to our patients or clients.

4. Information Submitted Through Website Forms

Our Website may contain forms that allow visitors to request information, schedule appointments, submit referrals, or contact Love One Healthcare.

Information submitted through these forms may be transmitted to us or to service providers that help us operate our Website and communications systems.

While we take reasonable steps to protect information, general website forms and ordinary email should not be considered a substitute for a secure healthcare communication system.

If you need to provide sensitive medical or health information, please contact our office to determine the appropriate secure method for submitting that information.

5. Cookies and Similar Technologies

Our Website may use cookies, pixels, analytics tools, and similar technologies.

These technologies may help us:

• Remember website preferences

• Understand how visitors use our Website

• Measure website performance

• Improve website functionality

• Maintain website security

• Understand the effectiveness of our marketing efforts

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

6. Analytics and Third-Party Services

We may use third-party companies and technologies to help us operate, analyze, secure, and improve our Website and communications.

These services may include website analytics, form processing, hosting, security, appointment scheduling, email communications, and other technology services.

Third-party service providers may receive limited information necessary to perform services on our behalf. We expect our service providers to handle information appropriately and in accordance with applicable contractual and legal requirements.

We do not authorize third parties to use information provided to us for purposes inconsistent with the services they provide to Love One Healthcare, except as otherwise permitted or required by law.

7. How We Share Information

We may disclose information when reasonably necessary to operate our organization and provide requested services.

Information may be shared with:

• Employees and authorized representatives

• Healthcare professionals involved in providing care

• Caregivers and care coordinators, when appropriate

• Family members or legal representatives when authorized or permitted

• Referral sources and healthcare organizations when appropriate

• Vendors and service providers performing services on our behalf

• Insurance companies, payers, or other entities when necessary for applicable services

• Government agencies or regulatory authorities when required

• Law enforcement or other parties when required by law

• Professional advisors, such as attorneys, accountants, or consultants, when appropriate

We may also disclose information when necessary to protect the rights, safety, property, or security of Love One Healthcare, our patients, clients, employees, Website users, or others.

We do not sell personal information for monetary consideration.

8. Communications

If you provide your telephone number or email address, we may contact you regarding:

• Your inquiry

• Requested services

• Appointments or consultations

• Referrals

• Care coordination

• Administrative matters

• Other communications related to services you have requested

Where required by law, we will obtain appropriate consent before sending certain promotional or marketing communications.

You may request to stop receiving non-essential marketing communications by following the unsubscribe instructions included in the communication or by contacting us at Care@loveonehealthcare.com.

Please note that you may continue to receive necessary administrative or service-related communications.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will take appropriate steps as required by applicable law.

10. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and healthcare records, resolve disputes, comply with legal and regulatory requirements, and enforce our agreements.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

11. Your Privacy Choices and Rights

Depending on applicable federal and state law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information, subject to legal exceptions

• Request information about how your information is used or disclosed

• Opt out of certain marketing communications

• Withdraw consent where processing is based on consent

Healthcare information may be subject to additional privacy rights and requirements under applicable laws, including HIPAA.

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

12. Children’s Privacy

Our Website is not intended to knowingly collect personal information directly from children without appropriate authorization.

Because Love One Healthcare provides services that may involve pediatric patients, information relating to a minor may be provided by a parent, legal guardian, healthcare professional, or other authorized representative.

If you believe a child has provided personal information to us through the Website without appropriate authorization, please contact us.

13. Links to Other Websites

Our Website may contain links to websites or services operated by third parties.

Love One Healthcare is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

14. Do Not Track

Some web browsers may transmit “Do Not Track” signals.

Because there is currently no universally accepted standard for responding to these signals, our Website may not respond to all browser-based Do Not Track settings.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, Website, technology, legal requirements, or privacy practices.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle information.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Love One Home Healthcare, Inc.

d.b.a. Love One Support Services
Love One Healthcare Services
Love One Rehabilitation Services

Address:
7211 Hanover Parkway, Suite A
Greenbelt, MD 20770

Phone: 301-773-4595

Fax: 301-349-1186

Email: Care@loveonehealthcare.com

Website: loveonehealthcare.com

17. Important Healthcare Privacy Notice

This Website Privacy Policy describes privacy practices relating to our Website and online interactions.

For information about how Love One Healthcare uses and discloses protected health information (PHI) in connection with healthcare services, please refer to our separate Notice of Privacy Practices, where applicable.

If you are a patient, client, parent, guardian, or authorized representative and have questions about your healthcare privacy rights, please contact our office directly at Care@loveonehealthcare.com or 301-773-4595.

Last Updated: September 1, 2026